Delete your Pandem account

You can request deletion of your Pandem account and its data here, without signing in and without the app installed.

How long it takes

In the app. Deletion runs immediately when you confirm.

By email. Requests are processed within 30 days of your request. If we reply once to check the request is really yours, that exchange happens inside those 30 days.

After deletion, data can remain in an encrypted database backup for up to 30 days, until the backup holding it is overwritten. Backups are only ever used to restore the service after a failure.

What is deleted

• Your account, and the Apple/Google/Discord sign-in identities linked to it.
• All active sessions and sign-in tokens.
• Your display names in every group, and your avatar selection.
• Your device push tokens and notification preferences.
• Any predictions still open when you delete: they are cancelled, and the play money returns to the group.
• Any game where you are the only member: it closes when you go.

What is retained, and why

We retain settled prediction and ledger records, because other members’ group feeds, standings, and results are computed from them. Removing them would corrupt every group you played in. Those records are kept in anonymised form, with no link back to you, and you no longer appear in any group’s table. We also retain group moderation records (such as removals by a host) to prevent abuse. Both are kept for the integrity and security of the service; the same practices are described in our privacy policy.

Questions

Anything unclear, or a partial request (for example, deleting data without closing the account): email admin@pandem.app.